Subject: Re: LTK1221603550197X-Feedback
From: Sumit gogia <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Mon, 13 Apr 2015 22:14:30 +0530 (IST)

HI Pritish,

There was no update on this kind of cases that is why I forwarded this case to L2 without replying to customer. 

sumit. 

----- Original Message -----
From: "Pritish Nandi" <[email-masked]>
To: "Sumit Gogia" <[email-masked]>
Cc: "Subir Chakma" <[email-masked]>
Sent: Sunday, April 12, 2015 3:49:39 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: LTK1221603550197X-Feedback

Hi Sumit, 

Please respond to customer email first and than escalate it to the L2 Team. 
Please do not just pass on the bucket without acknowledging the customer's email that "we have received there request and looking into it" and please do mention that you are escalating it further with time frame. 

-- 

Regards, 
Pritish Nandi