Subject: LTK1221603550197X-Feedback
From: Pritish Nandi <[email-masked]>
To: Sumit Gogia <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Sun, 12 Apr 2015 15:49:39 +0530 (IST)

Hi Sumit, 

Please respond to customer email first and than escalate it to the L2 Team. 
Please do not just pass on the bucket without acknowledging the customer's email that "we have received there request and looking into it" and please do mention that you are escalating it further with time frame. 

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Regards, 
Pritish Nandi