Subject: LTK1221603450363X - Escalated Tickets
From: subir chakma <[email-masked]>
To: Mouna BouAbdallah <[email-masked]>, sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <
Date: Sun, 12 Apr 2015 11:31:24 +0530 (IST)

Hello, 

When a case is being handled by L2/L3/Finance etc.. and when customer contact you over chat, 

Do NOT Leave the ticket with a long chat in your queue or leave it L2/3 like that. 

If its an ongoing case- please escalate back to concern queue- L2/L3 etc.. WITH  a proper Summary note of the chat. 

Don't expect L2/L3 to read thru long chat to understand the case. 

Anyone still confused, let me know.