Subject: Economy Service Compensation
From: subir chakma <[email-masked]>
To: Mouna BouAbdallah <[email-masked]>, sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <
Date: Sun, 12 Apr 2015 08:34:14 +0530 (IST)

Hello, 

We have notified all the concerned customers that the Economy service has been suspended due to some technical issues. We continue to fix the problem and hope to resume the service soonest possible. 

Unfortunately, we do not have a date as yet. 

However, many customers who wanted to use the Economy service will not be happy, and may ask for compensation. 

Please apologize to the customers for the inconveniecne caused. 

If they insist, then escalate all such cases directly to L3 with proper notes & details. 

Do not promise anything, just offer escalation.