Subject: BX Registration Issues
From: subir chakma <[email-masked]>
To: Mouna BouAbdallah <[email-masked]>, sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <
Date: Thu, 2 Apr 2015 09:23:17 +0530 (IST)

Hello, 

Some customer's have complaint that of error when the try to register with us. Reasons/Errors cited are- 

 - Page not found 

 - Nothing happens 

 - Error page etc.. 

How to troubleshoot: 

 - Ask to delete cookies & cache from the browser and retry 

Firefox:   Click the menu button , choose History, and then Clear Recent History.... Set Time range to clear to Everything. Click on the arrow next to Details to expand the list of history items. Select Cookies and make sure that other items you want to keep are not selected. 

For IE:   Tap or click the Tools button, point to Safety, and then tap or click Delete browsing history. Select the Cookies check box, and then tap or click Delete. 

Chrome: From menu select History > Clear browsing data 

Safari: To clear your history and cookies from Safari in iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data. 

- If the problem persist, advise Cx to retry using a different browser 

- If the problem persist, register the Cx from your end (select correct country and password as borderlinx1 and advise him to change it later ). R equest the following informations for us to investigate the matter- 

 1. Name of browser  

 2. Browser version 

 3. Error message (screenshot if possible) 

 4. Escalate to L2 with all details