Subject: BX Feedback LTK1221603213415X
From: subir chakma <[email-masked]>
To: Mouna BouAbdallah <[email-masked]>, sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <
Date: Wed, 1 Apr 2015 13:26:59 +0530 (IST)

Hello, 

Above ticket escalated without sending acknowledgment email to the customer. 

How many times do I need to remind you the basic- Send an acknowledgement email to customer and then escalate. 

This way the customer will know that we have received the email and someone is taking care of it. If you do not respond, they will think of being ignored, or worst a poor custmer service. 

Last reminder on this please.