Subject: BX Free Storage period extension
From: subir chakma <[email-masked]>
To: Mouna BouAbdallah <[email-masked]>, sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <
Date: Mon, 30 Mar 2015 15:27:04 +0530 (IST)

Hello, 

When storage has not applied, but customer request to extend Free storag period for additional days, please do NOT escalate such cases. 

Strictly inform customer that unfortunately it is not possible as storage will apply automatically at the end of Free 30 days storage. 

No exception please, unless it is really our mistake etc... 

Below request should have never gone out. 

From: 	Kartik Rao 	  

Hello Julia/LJ, 

Please waive the storage fee for this customer. 

- Suite number :  0798-4849 
- Shipment ID (for which storage applied):  420454249400111899562877479450 
- Reason for waiver : Customer expects the rest of his packages to arrive by 2nd of April and requests that storage charges be waived until then.  He feels that it would not be reasonable to pay USD 5 storage charges for a USD 9 item. 
No storage charges have been accrued at the time of escalation. If not possible to waive storage charges, please remove storage charges for the period when ticket was in queue. 

Thank you in advance.