Subject: AE ticket procedure - LTK1221603186869X
From: subir chakma <[email-masked]>
To: Mouna BouAbdallah <[email-masked]>, sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <
Date: Fri, 27 Mar 2015 12:41:23 +0530 (IST)

Hello All, 

L2/L3 often may follow up on your AE ticket. 

When you get response from Hub- US/UK, please put a note in the Ticket that a response has been received from Hub, and re-escalate the ticket to relevant queue. 

Reason being, you do NOT handle the AE case and leave it pending. 

How will the other person know that we received a response unless the ticket come back again in 2/3 days time. 

Anyone not clear, let me know. I am seeing too many of similar cases.