Subject: Economy Shipment
From: subir chakma <[email-masked]>
To: sameek chakraborty <[email-masked]>, Ritika Yadav <[email-masked]>, chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <
Date: Mon, 9 Mar 2015 22:34:49 +0530 (IST)

If the shipment has been recently released like in first week of March. No need to escalate them to L2. 

If a Tracking has been issued already, and Cx cannot track anything, No need to escalate them to L2. 

Please advised the customer based on the CRs below and apologize. 

Matter has been reported to Katerina who is looking into it with Singapore post/Imex. 

If a shipment has been released in Feb, but no tracking has been issued yet, please escalate them. 

See some CR how to guide the Cx. 

No Tracking Issued 

Please be advised that there is some delay in issuing the tracking number for your economy shipment . Be assured that the items are being processed on time, and will be delivered to you within 12 working days. 

There is some technical error causing the delay in updating the system with the tracking numbers. Once the issue is fixed, it will be updated to the system. 

Apologies for the inconvenience caused to you. 

Tracking number issued but not showing update 

Apologies that your economy shipment tracking is not providing any information online. The matter is being reviewed at higher level and will advise you as soon as we have an update. 

Unfortunately, due to the type of arrangement we have for the economy shipments, there is no way to contact the local courier for an live update. The economy system is highly different then your normal DHL services. 

Hopefully, all issues will be fixed in coming days and you should be able to track them online, similar to DHL shipment. Please allow the stated 12 working days for the delivery of the items.