Subject: Re: Do not escalate WinIt Cases to Resolution Center- Until we get further clarification from Client
From: Pritish Nandi <[email-masked]>
To: ramananda <[email-masked]>, "S.Indra Kumar. Singh" <[email-masked]>, rpgupta <[email-masked]>, bidyut k <[email-masked]>, binod k <[email-masked]>, devendra s <[email-masked]>, mayank k <[email-masked]>, praveen kumar <[email-masked]>, romesh s <[email-masked]>, sona k <[email-masked]>, surajit <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>, Akhil P Walia <[email-masked]>, Subir Chakma <[email-masked]>
Date: Wed, 4 Mar 2015 13:11:46 +0530 (IST)

Dear All, 

Attached are some examples of WinIt Codes as per the client information. 

Please assist customer accordingly and do not escalate any code issue. 

Regards, 
Pritish Nandi 

----- Original Message ----- 
From: "Pritish Nandi" <[email-masked]> 
To: "ramananda" <[email-masked]>, "S.Indra Kumar. Singh" <[email-masked]>, "rpgupta" <[email-masked]>, "bidyut k" <[email-masked]>, "binod k" <[email-masked]>, "devendra s" <[email-masked]>, "mayank k" <[email-masked]>, "praveen kumar" <[email-masked]>, "romesh s" <[email-masked]>, "sona k" <[email-masked]>, "surajit" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Tuesday, March 3, 2015 1:54:46 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Do not escalate WinIt Cases to Resolution Center- Until we get further clarification from Client 

Dear Team, 

As per the latest update from Susan, Please do not escalate WinIt cases to Resolution center untill the member is not threatening/ asking to speak to manager or next level/ wants to complaint/ wants to report to law or BBB. 

Please check update from client! 

Susan Ramaswamy posted this message yesterday. WinIt - Recap - PLEASE REVIEW 

We have seen escalation tickets continue to come in asking what WinIt is and about the codes not working. 
Please review original post (2/17/2015) as posted here again for information and note - if a WinIt code is NOT working then the code is expired. These tickets do NOT need to be escalated to Resolution Team. 

What is WINIT? 

    • The Winit is a feature where members can find “codes” that they will enter into the Winit code box for a chance to win prizes such as Sweepstakes, items, or cash. 
    • The WinIt feature is located under the MORE tab on the menu bar. 
    • A WinIt is a code: a series of letters and numbers that you can enter into the box for prizes. Each WinIt will have a specific reward attached to it. These rewards will be different depending on the WinIt. WinIts are case sensitive, so double check that you have the letters and numbers correct before entering! 

Where can the codes be found? 
WinIt codes can be found posted on our social media channels: Facebook, Twitter, Google+ and/or Instagram. They may even pop up on the blog on occasion. Make sure you're checking social media frequently so you do not miss any of them! 
How to redeem: 
WinIts can be redeemed on this page, or in the header next to your name. Enter the WinIt in the box exactly as it was on social media and press "Redeem." You will then receive a message that tells you what you won. 
What will be won? 
WinIt prizes vary by code. You may win sweepstakes entries, cash, or a contest entry. 
Disclaimer: 
The promotion WinIt is valid for a limited time only . InboxDollars reserves the right to modify or cancel it at any time. - For the promotion WinIt to apply, it must be entered prior to the WinIt expiring. - Each promotion WinIt can be used only once, unless otherwise specified. - Promo WinIts are not transferrable or redeemable for cash or credit. - Sweepstakes are open only to legal residents of the 50 United States and District of Columbia. - Promotion WinIts are in no way sponsored, endorsed, or associated with Facebook, Twitter, Pinterest , Google+ or Instagram 
New CR's : 
InboxDollars/WinIt's InboxDollars Only 
-- 

Regards, 
Pritish Nandi