Subject: Ticket issue
From: subir chakma <[email-masked]>
To: Sumit Gogia <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Mon, 2 Mar 2015 18:17:33 +0530 (IST)

LTK1221603065604X 

You stated to this Cx- " Your shipment will deliver to you within 4-5 working days.  ". 

We still do not have any update how long its gonna take. I know its being procesed but we are not in a position to give them a timeline, except upto 12 business days. 

So be careful when you make such statement. You can be more geric in such situation. 

Also, do not escalate such cases to L3 as advied in my earlier email. 

Try to explain. If Cx insist, do let me know in L2