Subject: Re: LTK1221603041746X
From: Pritish Nandi <[email-masked]>
To: subir chakma <[email-masked]>
Date: Mon, 2 Mar 2015 15:30:15 +0530 (IST)

Subir, 

This is not right however I will not offer any further discounts upfront without checking with L3. 

Regards, 
Pritish Nandi 

----- Original Message ----- 
From: "subir chakma" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Akhil P. Walia" <[email-masked]> 
Sent: Monday, March 2, 2015 3:19:15 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1221603041746X 

Julia Navarro <[email-masked]> 

Mon 02-Mar-15 2:59 PM 

To: 

Subir Chakma; 
Cc: 

'Katerina Mousia' <[email-masked]>; 
'Ljubica Djordjevic' <[email-masked]>; 
manager; 

Action Items 

Hello, 

LTK1221603041746X 

We have offered a discount of USD10 to a customer whose shipment is USD 28.50 under Standard and USD 16.80 under Economy. Customer was complaining because we are not able to repack the box. We can’t offer such a good will gesture in these situations, no matter how insistent customer is. Subir, if agents are not able to handle it, could you please advise them to escalate it to you before offering anything? 

I think discount was offered due to previous note from Akhil, but no one checked with L3 or escalated the case. Anyway, we need to be able to say no, or at least try a bit more. 

Thank you 

Julia&Ljubica 

-- 

Regards, 
Pritish Nandi