Subject: Re: Economy service to Singapore
From: vivian <[email-masked]>
To: subir chakma <[email-masked]>
Date: Thu, 26 Feb 2015 08:42:09 +0530 (IST)

noted with thanks.
----- 原始邮件 -----
发件人: "subir chakma" <[email-masked]>
收件人: "Vivian Guo" <[email-masked]>
抄送: "Ritika Yadav" <[email-masked]>, "sahil Khan" <[email-masked]>, "chetan lanwani" <[email-masked]>, "Ritesh Rana" <[email-masked]>, "anku saini" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "iftekhar" <[email-masked]>, "Mohd Ahmed" <[email-masked]>, "Kartik P. Rao" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]>
发送时间: 2015年 2 月 25日, 星期三 下午 6:31:05 GMT +08:00 北京/重庆/香港/乌鲁木齐
主题: Fwd: Economy service to Singapore

Hello Vivian, 

LTK1221603041601X cannot see the economy service because he selected both shipments. It will ONLY apply for one shipment. Under economy Cx cannot consolidate multiple shipments. 

Marking others as well so they know what could be the possible errors. 

----- Forwarded Message ----- 
From: "subir chakma" <[email-masked]> 
Subject: Re: Economy service to Singapore 

Hello, 

Please see the below importants to note on Economy service. 

- Customers need to make sure they select ONLY 1 item at a time 

- As you know when customers log into their Suite, by default, all items are "Ticked" for release. So customers with more than 1 item, will need to de-select the rest for the Economy service to be an option 

- Ensure all of you are aware on possible mistake customers might make 

- There is NO consolidation with econnomy 

If customer says he doesnt see it: 

1. Ask how many items he is releasing 

2. Check on the dimensions of the item limit is: 18in x 18in x 24in. If one of the 3 dimensions exceeds the above- it wont work. 

3. Value limit is: USD2,400 

These are the 3 reasons, why a customer would NOT see the Economy as an option. 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
Subject: Re: Economy service to Singapore 

Dear All, 

The economy service is now available to ALL SG subsites- no exceptions. 

Please note the TCC has not been updated, yet. Will confirm once done. 

But the service is available on the check out page. 

Any questions, let me know. It would be great to have customers feedback. 

Thank you. 

Regards, 

Katerina Mousia 

----- Original Message ----- 
Sent: Thursday, February 19, 2015 11:34:58 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Economy service to Singapore 

Dear All, 

It seems that the SG economy went LIVE only for BX SG customers. 

We are correcting this. The shipping service should be available to ALL SG subites (citi-sg, sc-sg, uob-sg, bx-sg) and not just bx-sg. 

Will confirm once the error has been fixed. 

If any customers ask, please advise that service will go live tomorrow. 

Thanks 

Katerina 
----- Original Message ----- 
Subject: Re: Economy service to Singapore 

Dear All, 

The new Economy service to Singapore is ONLY for direct customer- BX SG. 

Remaining members - Citi SG, UOB SG, SCSG are NOT eligible for the service. 

If any customer contact you, please advise them about the same. If they claim of receiving an email on this economy service, please advise them to forward a copy of the same, and escalate them to L2. 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
Subject: Re: Economy service to Singapore 

Dear all, 

The new economy service to Singapore is now live and website has been updated with images. 

Please inform the team and do share customers feedback on the new service. 

Many thanks 

Regards, 

Katerina Mousia 

----- Original Message ----- 
Subject: Economy service to Singapore 

Added new CRs for Economy shipping service. Any additional questions, just shout!!! 

Under new Category Economy service to Singapore 

What is Economy shipping service? 

Under our new Economy shipping option, the shipping cost will be based only on actual dead weight. The volumetric weight will not be considered. 

What is the new shipping rate? 

The shipping cost is US$14.50 for the first lb and then +US$3.50 / lb up to 22lbs. It's all based on dead weight. 

Is the service available from both US & UK Suite? 

This shipping service is available only for shipping out of the USA into Singapore and for single parcels up to 22lbs. 

Why did Borderlinx launch an Economy service into Singapore? 

We have heard repeatedly from our customers that they were looking for a cheaper option to ship into Singapore, even if it meant that it was slower that the 2-3 day Express service. And we believe we have partnered with the best regional experts to provide this new Economy service and support our customers’ needs. 

How long will it take for my parcel to arrive? 

Expect your shipment to take up to 12 business days to reach you. We will provide you with our partner's tracking so you can check on it. 

Can I ship any parcel with this new Economy service? 

You can ship any parcel up to 10 kg (22lbs) so long as the item is not on our Prohibited Items list. You cannot, however, consolidate several parcels as you can with our Standard and Express service. 

There is a value limit. You cannot ship any item with a value (including cost of shipping, surcharges, and SafetyLinx) of more than USD2,400 using our Economy service. 

What size of parcel can I ship? 

The maximum dimensions for a parcel are 460mm x 460mm x 610mm (18in x 18in x 24in). 

There is also a maximum volume for any parcel: 31.5 liters (1.1 cubic feet). 

Why can't I ship several parcels together via this new Economy service? 

Not accepting consolidation of parcels is what allows us to offer an Economy service at such a low price. Consolidating parcels has an operational cost that this type of service cannot support. 

Is it possible to make an international return via this Economy service? 

No, we apologize, but this service does not allow any international returns. Once you have received your parcel, we cannot arrange for a return via Economy service to the merchant you bought from. 

Is this service tracked? 

Yes, tracking is available, and you'll be able to see the shipment status on our partner's tracking website at http://www.quantiumaspac.com/qtracker/track.aspx . Expect your shipment to take up to 12 business days to reach you. 

Which courier will you use? 

We are using IMEX as the courier to ship your items. 

Will Taxes and Duties still be paid upfront to Borderlinx? 

Yes, this is core to the service we provide, and we were eager to also provide this service for our Economy option. All Taxes and Duties will therefore continue being calculated upfront by Borderlinx at the time of Shipment release. 

What about volumetric weight calculations? 

Packages shipped via our Economy service will not be subject to volumetric weight calculations. The shipping charges will be based on the actual weight (“dead weight”). 

Will SafetyLinx be available for Economy shipments? 

Yes, SafetyLinx shipment value protection will still apply. 

What about the Repacking service? 

Limited Repacking Service will be available for Economy service. Our Repacking service for Express and Standard shipping is done primarily to reduce the volumetric weight. With Economy service, volumetric weight is not so important because shipping charges are based on actual weight (“dead weight”). 

Can I use the Economy service to ship products I buy from UK merchants? 

At the moment, Economy service is only available for US purchases.