Subject: Re: Concierge order Form
From: Pritish Nandi <[email-masked]>
To: Ritesh Rana <[email-masked]>, chetan lanwani <[email-masked]>, anku saini <[email-masked]>, Amandeep Jangra <[email-masked]>, Sadique Anwar <[email-masked]>, iftekhar <[email-masked]>, Sumit Gogia <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Vivian Guo <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Sanjay Dutt <[email-masked]>
Date: Mon, 16 Feb 2015 13:48:28 +0530 (IST)

Screenshot attached! 

----- Original Message ----- 
From: "Pritish Nandi" <[email-masked]> 
To: "Ritesh Rana" <[email-masked]>, "chetan lanwani" <[email-masked]>, "anku saini" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Sadique Anwar" <[email-masked]>, "iftekhar" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Kartik P. Rao" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]>, "Sanjay Dutt" <[email-masked]> 
Sent: Monday, February 16, 2015 1:44:51 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Concierge order Form 

Dear Team, 

Customer sometimes complains that they are unable to submit the concierge form and getting error while doing it. 

Do's 

    • Ask the customer to only write the name of the merchant like - Ebay or Amazon under Merchant Name 
    • Ask the customer to write only the URl of the merchant website like "www.ebay.com" under Merchant URL 
    • Ask the customer to select correct merchant country "UK or USA" under Merchant Country . If selected incorrect he may get the unit price incorrect as "GBP or USD" 
    • Ask the customer to type the correct product name (no URL's PLease) like " Nike Shoes or Windows Phone" 
    • Ask the customer to put the correct URL under Product URL (Please note: http:// is already mentioned by default in the so it is better to ask the customer to copy the URL and than before pasting it in the box , delete the existing http:// and than paste it, otherwise the form would not get submitted properly) 
    • If the customer is aware of the Product code or SKU code ask him to write that otherwise he can write 123456, this field cannot be left blank. 
    • If the customer has specific size or color in mind, ask him to type that. This can be found under the description of the product on the merchant website. 
    • Than he needs to put the exact price of the item (depending on the UK or USA). 
    • Than he can add the product under his concierge order by clicking on Add Product. 
    • Note: He cannot add more than 7 different products under one concierge order from the same merchant website . 
    • He needs to write the exact details of local shipping or taxes are applicable, (Note this could be found under the checkout page of the merchant website ) , if not than write 0 as this cannot be left blank 
    • Than his preferred mode of shipping. ( Most of the times it is cheapest which is free, if the customer selects any other method like 1day delivery, this might include extra shipping charges, he should write the same amount there( this also can be found under the check out page of merchant website) 
    • Than he needs to check the check-box "proceed if not all the products are available" and than finally submit it for our concierge service to review and place the order. 

Before he places the order he should be aware of the following facts: 

    • You are aware it will take approximately 48 hours to place your order. If you request to expedite your order there is no guarantee we can do so. 
    • You know some merchants may take a few days to process orders so if you are hoping for a discount that expires soon, we may not be able to get this for you. 
    • You properly describe your purchases, clearly state how many you require along with the correct colour and sizes in the relevant boxes and add the relevant local charges applied by the merchant. 

Please note that: 

    • Orders will be rejected on review if they include: prohibited items, out of stock items, incorrect URL or description and payment declined. 
    • Orders will be immediately cancelled for failure of the merchant to accept the order or if the total value of the order exceeds the payment you made, in such circumstances you will be refunded. 
    • If you have placed a high value order (over $500) this will go through an approval process so may take a little longer. We will assess orders on a case by case basis and proceed with the order at our discretion