Subject: BX Update- Storage + Spanish support
From: subir chakma <[email-masked]>
To: chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <
Date: Mon, 9 Feb 2015 18:08:34 +0530 (IST)

LTK1221602826309X- Spanish Support: 

When you get email please assign them to Spansih queue (BX-ES-L1). 

If you get a chat looking for spanis h support, please advise them our Spanish support hours is business hours 9am-5pm Brussels time. 

There is a Canned response as well under - Other. 

LTK1221602856434X - Storage fee waiver: 

We should always tell the Cx that storage fee is as per T&Cs and that we have clearly explained on our website. Unfortunately , we can not adjust the storage charges. Push them the website links for their reference. Learn to say NO. 

If they insist again and again, please ask for the reason WHY they didn't release the items on time, and offer an escalation. 

You should remember that not all cases are exceptions.