Subject: Re: BX Feedback - LTK1221602829336X
From: gelna <[email-masked]>
To: subir chakma <[email-masked]>
Date: Sat, 7 Feb 2015 21:09:56 +0530 (IST)

My apologies. The ticket is on my queue. Should I email cs and inform him as per feedback ( # 1 ) below ? As per feedback #2 , pls engligthen me because I do not get it.

Kind regards,
Gelna

----- Original Message -----
From: "subir chakma" <[email-masked]>
To: "Gelna Genusolango G" <[email-masked]>
Sent: Friday, February 6, 2015 1:51:53 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: BX Feedback - LTK1221602829336X

In the chat below with Gelna: 

    1. She never informed the customer he may also be liable for the RTO charges (return shipping from Germany). 
    2. She never informed him that Borderlinx service is only for shipping commercial shipments, goods that are not commercial (gifts) cannot be shipped through Borderlinx. 

Saurabh