Subject: BX Client Feedback - IMP
From: subir chakma <[email-masked]>
To: chetan lanwani <[email-masked]>, Ritesh Rana <[email-masked]>, anku saini <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <
Date: Fri, 6 Feb 2015 17:32:15 +0530 (IST)

Hello, 

Please find below some issues we would like to avoid in the future: 

LTK1221602861556X- Mohd Ahmed : Could we please remind new agents  that no country can be changed if there are already orders? Thanks 

LTK1221602688850X- Vivian Guo: If the agent realizes that there is no value in the invoice, as she confirms,  why is this escalated for a refund? We need to make sure we have all details before escalating, thanks. 

LTK1221602850435X- Sadique Anwar: Could we please remind that we need to add all details in the notes, including order number?Thanks 

As a general reminder, we would like agents to provide with the links for storage, repacking etc, to the customers . We have noticed that in general the links from the website are never provided, and only copy-pasted info. We need to base our replies in the info we have on our site by providing the links as well. 

Thank you 
Julia&Ljubica.