Subject: Check For Duplicate Tickets
From: Pritish Nandi <[email-masked]>
To: "Ahmed, Mohd" <[email-masked]>, "Anwar, Sadique" <[email-masked]>, "Blythe R. Delfino, Kaeiara" <[email-masked]>, "Dutt, Sanjay" <[email-masked]>, "G, Gelna" <[email-masked]>, "Gogia, Sumit" <[email-masked]>, "Guo, Vivian" <[email-masked]>, iftekhar <[email-masked]>, "Jangra, Amandeep" <[email-masked]>, "Rao, Kartik" <[email-masked]>
Cc: "Chakma, Subir" <[email-masked]>, "p. walia, akhil" <[email-masked]>, Pratibha <[email-masked]>
Date: Fri, 6 Feb 2015 13:38:57 +0530 (IST)

Team,

This is really Sad to see that you guys are still not checking the history even after repeated reminders from Subir/Akhil. As a result we are getting duplicate tickets on L2 which we are already handling. 

Checking case history and duplicate tickets should be your first priority and this would help you further to assist the customer accordingly.

This is a basic and should be followed without any reminders.

Regards,
Pritish Nandi