Subject: Re: Feedback Ticket
From: kaeiara <[email-masked]>
To: subir chakma <[email-masked]>
Cc: Pratibha <[email-masked]>
Date: Tue, 3 Feb 2015 01:12:14 +0530 (IST)

Sure. Noted.Thanks a lot
----- Original Message -----
From: "subir chakma" <[email-masked]>
To: "Kaeiara Blythe R. Delfino" <[email-masked]>
Cc: "Pratibha" <[email-masked]>
Sent: Sunday, February 1, 2015 5:49:05 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: Feedback Ticket

Hello Kaeiara, 

LTK1221602823347X - From the beginning the ticket was not handled properly. 

Instead of being apologetic when you realize your error, you went on safeguarding yourself that it was Cx fault, knowing very well that Cx was already frustrated and wanted someone to deal with her case. 

I understand you have the knowledge and experience to handle most of the cases, but when a Cx give a hint that they don't want to deal with you, you shud have someone else handle it, possibly L2. 

We now have a big complaint on FB which could have been easily avoided.