Subject: LTK1221602822995X- Delayed Response to Customers Email
From: Pritish Nandi <[email-masked]>
To: Mohd Ahmed <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Sun, 1 Feb 2015 20:56:41 +0530 (IST)

Dear Ahmed,

This is to highlight that the above mentioned subject was handled incorrectly by you. You need to provide proper explanation to the customers query first and than need to escalate the case further if required.

In the above mentioned ticket you have not responded to the customer query with an assurance which lead customer beleive that we did not handled his query on time and thus he is now incurring the chanrges.

From future onwards please make sure that you are responding to the customer query first and than escalating it further for review.

Regards,
Pritish