Subject: LTK1221602747519X
From: Akhil P Walia <[email-masked]>
To: Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Bikas Chakma <[email-masked]>
Date: Tue, 20 Jan 2015 23:07:28 +0530 (IST)

Hello, 

Please see below ticket raised to Dayton on the 17 th January for a return. 

Checking on the UPS tracking page, we can see that UPS had already tried 2 times to collect the order prior to the 17 th . 

Can we please ensure that agents always check the tracking, prior to escalating to the hub. Please advise customers in advance, they need to provide us with the details as soon as they receive them from merchants. 

http://wwwapps.ups.com/WebTracking/track Dayton latest update: Pulling to Place into UPS call tag area. Not sure if she managed to return it. In future, lets give the US hub more time to avoid any delays. 

Thank you 

Regards 

Katerina