Subject: Payment error to Citi SG LTK1221602759671X
From: sanjay dutt <[email-masked]>
To: Iftekhar Ahmed <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Mohd Ahmed <[email-masked]>, Gelna Genusolango G <[email-masked]>, Amandeep Jangra <[email-masked]>, Vivian Guo <[email-masked]>, Sumit Gogia <[email-masked]>, Sadique Anwar <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Pratibha <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Akhil P Walia <[email-masked]>, Subir Chakma <[email-masked]>
Date: Sat, 17 Jan 2015 10:26:33 +0530 (IST)

Dear All

Customers are not able to make the payment for their shipments.

So far we have came across with the Citi SG customers who are unable to make the payment.

Also there is one case from Citi Philippines.

Error received to them : "We are very sorry but the payment you recently made for your purchase with Borderlinx was not accepted. There are a few reason why this could happen: Insufficient credit Authentication failures Unfortunately, trying several times won't fix the problem and could possibly block your card purchases with us for 24 hours. If you have any questions or feel that you are receiving this message in error, please do not hesitate to contact us and we will be happy to help you in any way we can. We apologize for any inconvenience, The Team at Borderlinx".

I have escalated the matter to IT in subject ticket.

Please keep an eye on ticket, once we get an update from IT we need to inform the customers.

Till then if you get more cases please follow the general troubleshooting process & if every thing is fine with it inform them that you are escalating the matter to IT and we will update them once we hear from the concerned team.

Apologize customer & keep tickets in your queue with pending internal status.

Once respose received from IT, close the tickets giving information to your customers.

Regards
Sanjay