Subject: Re: Feedback ticket LTK1221602594355X - CLAIMS
From: vivian <[email-masked]>
To: subir chakma <[email-masked]>
Date: Thu, 15 Jan 2015 09:53:49 +0530 (IST)

tks for feed back sir. I want to know the deadline of the 30 days. Does it start from the date when cx received the shipment or when cx released the shipment in borderlinx account?
----- 原始邮件 -----
发件人: "subir chakma" <[email-masked]>
收件人: "Pritish Nandi" <[email-masked]>, "iftekhar" <[email-masked]>, "Sadique Anwar" <[email-masked]>, "Jeannina Ruth" <[email-masked]>, "Mohd Ahmed" <[email-masked]>, "Kartik P. Rao" <[email-masked]>, "Khubrooh Siddiqui" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]>
发送时间: 2015年 1 月 15日, 星期四 上午 8:33:15 GMT +08:00 北京/重庆/香港/乌鲁木齐
主题: Feedback ticket LTK1221602594355X - CLAIMS

Hello, 

When you get a claim case- loss/damage, it is imp you do the basic steps which involve- 

- Identifying the item/shipment in Cx account 

- Checking type of insurance- DHL or Safetylinx 

- Requesting docs accordingly from Cx and forward same to Claims dept. 

We must keep in mind the deadline of 30 days from date of shipment release to file the claim. Beyond this, neither DHL nor Chubb will accept the claim from Bx. 

@Sanjay, you must always contact them over call if they do not respond to emails while keeping in mind the deadline. 

Rest, donot keep such tickets in your personal queue. While releasing the ticket after necessary details/emails, select Claims skill queue, so when the ticket get requeued it goes to appropriate Claims dept. 

Because you kept the above ticket in your queue beyond the claims period, we are at a loss of shipment cost from our account as claim cannot be filed now. This is unacceptable. 

Let me know if anyone is still confused with the procedure.