Subject: Maisam's case
From: sadique k <[email-masked]>
To: subir <[email-masked]>
Date: Sun, 11 Jan 2015 23:13:49 +0530 (IST)

Amendment  requested under tickects-----------------    Final summary (LTK1221602695836X)--------------

LTK1221602644973X/  LTK1221602695836X/  LTK1221602533379X

The values couldn't be amended because the Invoice provided by the customer didn't include the tracking number. Since there are 22 shipments in the account the products cannot be identified even with the product descriptions, as the description doesn't match completely.

Discrepancy in description of  products dealt under ticket-------Final summary (LTK1221602696208X)------------

LTK1221602695910X and LTK1221602696208X

LTK1221602695910X- the agent misunderstood the customer's language

LTK1221602696208X- Customer complains regarding discrepancy in the Product detail of many shipments without mentioning any specific shipment except 1ZA571100301560834. Customer provided the tracking no. for this shipment only 
1ZA571100301560834 (Primus profile stove) and  sent the invoices of different shipments to check the description of items.. But specific shipments cannot be identified as the tracking no. is not mentioned in any of the invoices provided and the product cannot be identified with the description as there are 22 shipments.

Claims ------------ Final summary (LTK1221602375303X)-------------------

Customer didn't receive the item Anastasia beverly hills brow powder under the merchant  tracking No. 420454249200190102179046724822 / AWB # 9611258650

Search was carried out but the warehouse couldn't locate it. Customer asked to file a claim, but the customer couldn't provide the merchant's invoice. Instead he sent the borderlinx invoice twice and one the image of the product. In this way the time period for filing a claim was over.

Customer again contacted borderlinx under the ticket LTK1221602695748X  on 9th January 2015 and is asking for compensation.

Storage charge-----------------------Final summary (LTK1221602696594X)--------------

Dealt under ticket no LTK1221602696373X and LTK1221602696594X

Since the customer was waiting for other shipments to follow she has incurred the storage charge for  11 items till date. Moreover, the issue of item description and value amendment is unsolved. But despite all this the customer wants to release the shipments and complaining about the storage charge now.

Details of the shipments adding to the storage charge are as follows

17 Nov-   1 item 

4 Dec-    3 items

5 Dec-    3 items

8 Dec-    2 items

9 Dec     1 item

10 Dec-   1 item
                              
Please check and advise how to respond to the customer taking into consideration all these cases.