Subject: Feedback ticket LTK1221602694969X - Billing currencies
From: subir chakma <[email-masked]>
To: Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <
Date: Sat, 10 Jan 2015 03:22:01 +0530 (IST)

Hello, 

When Cx  go to release page, they see the total shipping cost in both currencies- Hub country & local country. 

For above ticket, Cx is from Qatar. So he will see price in both USD or GBP (based on where the shipment is) and QAR (customer country). 

However, when they pay for the order, they will be billed in local currency ONLY i.e QAR. They are not charged in USD/GBP. 

Therefore, information provided to this Cx that he will be billed in USD for shipping to Qatar is completely wrong, leading to a unnecessary managerial escalation. 

It is same for concierge order as well. They will be charged in local currencies only. 

For returns, we charge them in USD or GBP. 

When we refund, we refund in local currencies for orders (equivalent amount using www.xe.com to convert).