Subject: Re: Payment error- Citi - Concierge - UPDATE
From: Akhil P Walia <[email-masked]>
To: subir chakma <[email-masked]>, Pritish Nandi <[email-masked]>, iftekhar <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Mohd Ahmed <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>
Date: Fri, 9 Jan 2015 14:49:55 +0530 (IST)

Hello, 

FYI 

The following message will be displayed on our site today. I will advise when it goes live. We are working with Citibank IT for the resolution of the issue. 

this applies to 

citi-my 

citi-sg 

citi-in 

citi-ph 

Please note that our Concierge service is not available at this time due to issues with the Citibank payment gateway. We are working with Citibank to resolve this as soon as possible. We apologise for the inconvenience 

Regards, 

Katerina Mousia 

Customer Service Manager 

----- Original Message ----- 
From: "subir chakma" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "iftekhar" <[email-masked]>, "Sadique Anwar" <[email-masked]>, "Jeannina Ruth" <[email-masked]>, "Mohd Ahmed" <[email-masked]>, "Kartik P. Rao" <[email-masked]>, "Khubrooh Siddiqui" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Sent: Friday, January 9, 2015 7:09:26 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Payment error- Citi - Concierge 

Hello Guys, 

The Citibank payment problem with concierge continues. Citibank is still working on it, and there is no further update. Pls apologize and advise Cx accordingly. 

----- Original Message ----- 
From: "subir chakma" <[email-masked]> 
Subject: Re: Payment error- Citi - Concierge 

Hello, 

The current payment problem with Citibank is ONLY while placing concierge orders. The error should not affect shipment release from their account. 

Should you get any shipment release issue, please follow the standard payment troubleshooting. 

Any doubts, shout!! 

----- Original Message ----- 
Subject: FW: Payment error- Citi - Concierge 

Dear All, 

All Citibank customers encounter an error on the Payer Authentication page (except Citi HK). We are working with Citibank Technical team to fix the error. We will advise once the issue has been resolved. 

Please ensure that all agents are informed and handle complains accordingly. 

Any questions, let me know. 

Regards, 

Katerina Mousia 

From: Subir Chakma 
Sent: 05 January 2015 18:49 
To: 'Katerina Mousia' 
Cc: Julia Navarro; ''Ljubica Djordjevic''; manager 
Subject: Payment error- Citi customers 

Hello Katerina, 

As discussed pls find some examples of payment error Citibank customers are facing. This is not limited to SG. 

LTK1221602601328X | 0726-7428, 3D secure error while placing concierge orders, reported on Dec 29, screenshot attached. 

LTK1221602595480X | 0517-1413, OPT error while placing concierge orders, reported on Dec 28, screenshot attached. 

LTK1221602611979X | 0714-2331, OPT error while placing concierge orders, reported on Dec 30. 

LTK1221602565141X | 0508-7639, OPT error while placing concierge orders, reported on Dec 23, screenshot attached. However, successfully released items on Dec 29th. 

LTK1221602582767X | 0515-6369, OPT error while placing concierge orders, reported on Dec 26. 

LTK1221602585385X | 0778-1293, OPT error while placing concierge orders, reported on Dec 26. 

LTK1221602596912X | 0522-0003, OPT error while placing concierge orders, reported on Dec 28. 

Regards, 
Subir Chakma