Subject: LTK1221602598464X-Chat Session Terminated by agent (Jeannina Ruth) without Customer Consent
From: Pritish Nandi <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: "akhil p. walia" <[email-masked]>
Date: Fri, 9 Jan 2015 13:09:17 +0530 (IST)

Hi All,

Just to check with you guys if it is correct to end the Chat session withour customer consent (when customer is angry and asking questions).

While i was just going through Live person for training purpose I have come accross an issue from customer whose Package was not delivered to him on time.

Regards,
Pritish