Subject: FW: Payment error- Citi - Concierge
From: Akhil P Walia <[email-masked]>
To: subir chakma <[email-masked]>, iftekhar <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Ronald Pedrosa <[email-masked]>, Mohd Ahmed <[email-masked]>, Elvis George Philip <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>
Date: Tue, 6 Jan 2015 16:44:33 +0530 (IST)

Dear All, 

All Citibank customers encounter an error on the Payer Authentication page (except Citi HK). We are working with Citibank Technical team to fix the error. We will advise once the issue has been resolved. 

Please ensure that all agents are informed and handle complains accordingly. 

Any questions, let me know. 

Regards, 

Katerina Mousia 

From: Subir Chakma 
Sent: 05 January 2015 18:49 
To: 'Katerina Mousia' 
Cc: Julia Navarro; ''Ljubica Djordjevic''; manager 
Subject: Payment error- Citi customers 

Hello Katerina, 

As discussed pls find some examples of payment error Citibank customers are facing. This is not limited to SG. 

LTK1221602601328X | 0726-7428, 3D secure error while placing concierge orders, reported on Dec 29, screenshot attached. 

LTK1221602595480X | 0517-1413, OPT error while placing concierge orders, reported on Dec 28, screenshot attached. 

LTK1221602611979X | 0714-2331, OPT error while placing concierge orders, reported on Dec 30. 

LTK1221602565141X | 0508-7639, OPT error while placing concierge orders, reported on Dec 23, screenshot attached. However, successfully released items on Dec 29th. 

LTK1221602582767X | 0515-6369, OPT error while placing concierge orders, reported on Dec 26. 

LTK1221602585385X | 0778-1293, OPT error while placing concierge orders, reported on Dec 26. 

LTK1221602596912X | 0522-0003, OPT error while placing concierge orders, reported on Dec 28. 

Regards, 
Subir Chakma