Subject: Re: Concierge issue- URGENT
From: sanjay dutt <[email-masked]>
To: subir chakma <[email-masked]>
Date: Tue, 6 Jan 2015 14:12:46 +0530 (IST)

Dear Sir

Yes its not normal but as we are facing payment issue with singapore customers they peaople neither can release the shipments not they would be able to submit a concierge order.

We normally follow the troubleshooting procedures and escalate it if required.

They facing some OTP issue which is still a puzzle for us whether the problem is from our end or customer's end.

Regards
Sanjay

----- Original Message -----
From: "subir chakma" <[email-masked]>
To: "Sanjay Dutt" <[email-masked]>
Sent: Tuesday, January 6, 2015 3:46:03 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Concierge issue- URGENT

Hello Sanjay, 

Are you aware that we have not received a single Concierge order from Citibank SG customers? 

Don't you think it is not normal? 

Can you double check?