Subject: CSAT - (1-4th Jan 2015)
From: subir chakma <[email-masked]>
To: iftekhar <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Ronald Pedrosa <[email-masked]>, Mohd Ahmed <[email-masked]>, Elvis George Philip <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <su
Date: Tue, 6 Jan 2015 03:30:41 +0530 (IST)

Hello All, 

Client is very unhappy with the CSAT of last month, and continued poor scores in January 1st week. This is getting alarming. 

Pls see your own score and figure out where you stand. 

Immediate improvement is needed and a better customer service. We are reviewing all DSAT transcripts, and we believe many customer shud not have been let down. We mishandled the chats, or not being too helpful.