Subject: Re: Duplicate tickets- IMP
From: subir chakma <[email-masked]>
To: iftekhar <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Ronald Pedrosa <[email-masked]>, Mohd Ahmed <[email-masked]>, Elvis George Philip <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <
Date: Wed, 31 Dec 2014 04:31:19 +0530 (IST)

Plus 1 more ticket by Vivian under LTK1221602610745X, sent to L2 

So we have in total 3 tickets for same case, same customer. 2 with Hub 1 with L2. 

Great job guys. Try to break every procedure and rules we have in the book. 

----- Original Message ----- 
From: "subir chakma" <[email-masked]> 
Subject: Duplicate tickets- IMP 

Hello, 

Two agents- Kartik and Khubrooh escalated to hub the same case. Reason why we got a complaint from warehouse yesterday. 

Why you do not check for duplicate tickets, both in AE and LP? 

Why I need to remind the same basic procedure every day? 

Could you please explain tome?