Subject: Group change request LTK1221602538686X
From: subir chakma <[email-masked]>
To: iftekhar <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Ronald Pedrosa <[email-masked]>, Mohd Ahmed <[email-masked]>, Elvis George Philip <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <su
Date: Wed, 31 Dec 2014 03:23:59 +0530 (IST)

Hello, 

Reminder once again- 

When cx request group change, eg. from BX-SG to UOB SG, to avail promotions, you must explain the T&Cs of the promotion very clearly. 

Like whether Cx is eligible for the intended promotion or not. If he is not eligible even after we change the member group, what purpose will it serve? 

In subject ticket, Cx already released one shipment, and wanted to release 2nd package with UOB card and getting the shipping discount. 

Because the UOB promotion applies to first-ever-shipment, he never manage to apply the code and cx is disputing our T&Cs. 

If anyone is not clear, shout!!!