Subject: Citibank payment issue - Resolved
From: Akhil P Walia <[email-masked]>
To: Subir Chakma <[email-masked]>, Sadique Anwar <[email-masked]>, Jeannina Ruth <[email-masked]>, Ronald Pedrosa <[email-masked]>, Mohd Ahmed <[email-masked]>, Intikhab Ahmed <[email-masked]>, Elvis George Philip <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango
Date: Tue, 23 Dec 2014 14:54:52 +0530 (IST)

Hello team, 

Recently we had few complains from Citibank SG customers that they can't make a payment. 

As per Citibank technical team this issue was solved yesterday: 

There is an issue on our issuing bank’s Access Control Server, which means all of Citibank’s cards are now having issues with the One-Time-PIN. This is not limited to Citibank merchants, but to all Citibank card holders. 

We have resolved the issue at 4.18pm yesterday (22-Dec), and all transactions conducted on Citibank cards were able to complete Payer Authentication correctly. 

Please inform customers who contacted us for this issue, and let us know if we have new complains. 

Thank you, Ljubica