Subject: Re: Blx Feedback
From: "Kartik P. Rao" <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Wed, 17 Dec 2014 13:17:34 +0530 (IST)

Sir,

My apologies. This ticket was under DHL LB so I thought we just did not check history for them, without taking into account that it was a direct customer email. Will be more careful in future.

Regards,
Kartik P Rao,
CS Agent

----- Original Message -----
From: "Subir Chakma" <[email-masked]>
To: "Kartik P. Rao" <[email-masked]>
Cc: "Subir Chakma" <[email-masked]>
Sent: Wednesday, December 17, 2014 6:05:28 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Blx Feedback

LTK1221602442218X 

Hello Kartik, 

The case is being handled by Gelna already in AE. They provided all docs to Hub, invoice, item link. 

Suddenly w/o checking anything, you emailed Cx that item link is not sufficient, whereas, no one is requireing further documents etc.. 

What are you guys upto? Don't you check history? 

Cx are getting frustrated because of this inconsitencies/irrelevant emails. 

Regards 
Subir