Subject: Blx feedback - consolidated shipments from merchant
From: Subir Chakma <[email-masked]>
To: Intikhab Ahmed <[email-masked]>, Elvis George Philip <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Tue, 25 Nov 2014 17:25:03 +0530 (IST)

Hello All, 

Cx claimed she is expecting 3 shipments, but only 2 shipments were updated. 

Over few communications, agent could not locate missing package. 

It is actually very simple. Let me explain. 

3 packages were delivered under same Tracking no. 1Z70Y0230396131255. It is like the consolidated service we provide to our Cx. 

Look at the areas I highlighted in the screen shot. IN future you should be able to do your homework and resolve issue faster. 

Here, the missing package was with reference no. 1z70y0230397138274 which is lying in different account, possibly due to Hub error. 

If you fail to understand this, shout !! 

Regards 
Subir