Subject: Issue with Special Suite -Urgent
From: Subir Chakma <[email-masked]>
To: Elvis George Philip <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Fri, 14 Nov 2014 22:14:06 +0530 (IST)

Hello, 

We are unable to transfer shipment from Unknown. 

IT is updating system. So possibly will be resolved by Monday. 

Till then, escalate to Hub as usual. Thanks 

Hi Subir, 
I’ve checked those ‘example’ shipments that you have sent and all of them are transferred to the appropriate suites to Cx accounts. 
We are updating the system and we are expecting that would be done by Monday, so it may be kinda slow sometimes, but still working properly. 
Please contact me if you have any further questions. 
Regards, 
Srdjan 

NOV 14, 2014  |  04:22PM CET 
Original message 
Subir wrote: 

Hello IT, 

We're unable to move shipment from Unknown suite to Cx account. 

No error, just the system would not locate the package from Special suite. Please check and advise. 

Example: 

Shipment # 2809717 updated to Unknown, need to transfer to Cx Suite 0729-1380 

Shipment # 2800301 updated to unknown, need to transfer to Cx Suite 0816-6621 

Shipment # 2792225 updated to unknown, need to transfer to Cx Suite 0771-6529 

Also, system has become case sensitive. When we do Ctrl + F, they do not match due to indifferent upper/lower cases in tracking no. 

Shipment 1ZE13F46P236867051 do not match with 1ze13f46p236867051. Though it is same tracking number. 

Regards, 
Subir Chakma