Subject: Domestic Return
From: Subir Chakma <[email-masked]>
To: Elvis George Philip <[email-masked]>, "Kartik P. Rao" <[email-masked]>, Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 11 Nov 2014 20:18:20 +0530 (IST)

Dear All, 

Two very good example of improper investigation before you escalate a case. Always check the Call tag tracking before you send them to warehouse. Probably the call tag has expired or multiple attempts made already. 

Such information are crucial before a smooth return process. 

Hello, 

Another example of a late Return request.   LTK1221602058461X 

Call tag: 1Z754W8E2617383975  escalated to the hub on the 5 th Nov. As per UPS tracking, http://wwwapps.ups.com/WebTracking/track?loc=en_US the call tag has now been discarded. 

UPS: Tracking Information 
Use your UPS InfoNotice or tracking number to get updates on your delivery or sign up for UPS My Choice for even more convenient services. 
Read more... 

UPS had already made 2 attempts to collect shipments, by the time the shipment was prepared. 

Regards, 
Katerina 

----------- 

Subject: LTK1221602056014X Domestic Return 

Hello, 

Instead of escalating tickets to Jess asking if shipments have been collected, please ensure that agents check the tracking numbers on the courier tracking site: 
1Z6089642656872072 / 1Z8Y5R522622535379 

The case below, UPS had already attempted to collect the shipment 4 and 5 th Nov. We escalated the request to the hub on the 5 th Nov; so we had already missed 2 out of 3 attempts. 

Any questions, let me know. 

Thank you 

Regards, 
Katerina Mousia