Subject: Re: Concierge cancellations
From: Sanjay Dutt <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Tue, 4 Nov 2014 13:08:40 +0530 (IST)

Understood

Regards
Sanjay
----- Original Message -----
From: "Subir Chakma" <[email-masked]>
To: "Sanjay Dutt" <[email-masked]>
Sent: Monday, November 3, 2014 6:28:34 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Concierge cancellations

Hello Sanjay, 

Pls confirm you understood this and received the merchant list of our affiliat. 

Hello team, 

With regard to concierge orders, when an order doesn’t go through, as you know we should always contact merchants in order to find out the problem. Since both US cards are under ladies’ names, please make sure agents always contact sellers via email or through the on-line form if available. If the order needs to be cancelled in the end, please make sure agents leave a note in Internal notes informing about the contact with the seller and his reply. 

In addition, before cancelling any order please make sure the list attached is always checked. These are our partners and all orders should go through. If you encounter any issue with one of these sellers, please contact me so that I can look into it. Recently we got a concierge order cancelled that we could have avoided it since merchant has a partnership agreement with us so payment should be accepted, although in this case it wasn’t and we should have contacted him. 

Thank you for your cooperation. 
Regards, 
Julia 

-- 
Regards
Sanjay