Subject: Re: TalkDesk Disposition
From: Akhil P Walia <[email-masked]>
To: Jade Cuizon <[email-masked]>
Cc: Stephanie Escarpe <[email-masked]>, philippines <[email-masked]>
Date: Thu, 23 Oct 2014 03:12:15 +0530 (IST)

This is Outbound Disposition so 45% test calls is not realistic. I will add disposition Test Call. Use that for future. Tx 

----- Original Message ----- 
From: "Jade Cuizon" <[email-masked]> 
To: "Akhil P Walia" <[email-masked]> 
Cc: "Stephanie Escarpe" <[email-masked]>, "philippines" <[email-masked]> 
Sent: Thursday, October 23, 2014 1:22:33 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: TalkDesk Disposition 

Hi Sir, 

I believe this includes test calls done since if we conduct test calls, it will be disposed to others and we usually put Test Call comment/note. However this will be observed and will let you know if we need other dispo. option. 

Regards, 
Jade 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "philippines" <[email-masked]> 
Cc: "Stephanie Escarpe" <[email-masked]> 
Sent: Thursday, October 23, 2014 2:35:14 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: TalkDesk Disposition 

Why is that you are selecting Others in outbound disposition instead of process specific disposition? 
If there is any option that needs to be added let me know. 
45% calls marked in Others is not appropriate. Choose right disposition. 

Name Total Calls Percent Calls 
Attempting Contact 	0 	0 % 
HFL Abandon/Hangup/Voicemail Callback 	0 	0 % 
HFL Callback Request from Client 	0 	0 % 
HFL Declined Order Callback 	1 	5 % 
HFL Outbound General/Sales Followup 	7 	35 % 
Mex Abandon/Hangup Callback 	0 	0 % 
Mex Escalation Reply Callback 	0 	0 % 
Not Interested 	0 	0 % 
ODS Abandon/Hangup/Voicemail Callback 	0 	0 % 
ODS Outbound General/Sales Followup 	3 	15 % 
OP Abandon/Hangup/Voicemail Callback 	0 	0 % 
OP Declined Order Callback 	0 	0 % 
Other 	9 	45 % 
Successful Call 	0 	0 % 
OP - Upsell/Refill/Sale 	0 	0 %