Subject: LTK1221601848429X
From: Khubrooh Siddiqui <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Fri, 10 Oct 2014 15:51:55 +0530 (IST)

Hi Subir, 

Regarding the above tkt, the cx was first chatting about the shipping cost being too high, then while chatting itself he released the order and asked me to dispose the pg item. I could not see any PG item in the account and advised him the same. Firstly he said, that he was informed that the item is PG and therefore he did not ship the (beef bone) and now he says that if the item is not PG and due to wrong information, he wants us to ship the item for free.

As per our records, the item is not PG, however with earlier email, it suggests that he asked for another item which was prohibited...Please advise and I will revert to him tomorrow..

Thank you