Subject: Re: SA outbound call survey
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Thu, 18 Sep 2014 17:42:59 +0530 (IST)

Hello All, 

We have been doing a SA outbound call survey. Trying to get as much info as possible to understand Cx complaints while using Blx service, and how our competitors like Shopandship/Aramex are doing better then us. 

When you get Cx from middle east comparing with our competitors, please take as much details as possible. Secondly, if you any customer give feedback about our services while comparing to other services, please forward me all these tickets to L2 with a note. 

Any questions, please ask. Thank you. 

Regards 
Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Ibrahim Usmani" <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Rizwan Asad" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]> 
Sent: Thursday, September 18, 2014 5:32:31 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: SA outbound call survey 

Hello Subir, 

Can we please ask customers if possible to provide us with real examples of issues or items shipped with other competitors? 

Thank you for the feedback provided, we are analysing the results and the more Info and examples we have the better it is 

Please inform the team accordingly; to ask for real examples where possible.  

Regards, 
Katerina