Subject: Client complaint LTK1221601615811X
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 3 Sep 2014 18:02:14 +0530 (IST)

Ticket LTK1221601615811X 

Hello, 
Please see customer’s questions below. 
Lego.com is included in the list of merchants that we cannot place orders with. 

Why did the agent asked the customer to place the Concierge order anyway and we will see if we can place it with the merchants? 

Can you please ensure that the list if available with all agents? The customer had an enquiry, he contacted CS, but didn’t get a response.e 

Thanks, Katerina 

I am sharing merchant list again. Best option is to check in CS. Go to Concierge > type Merchant name > Filter. 

See the history of concierge order placed from that particular merchant. 

Regards 
Subir