Subject: LTK1221601654646X - Arabic Ticket Error
From: Ibrahim Usmani <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Wed, 27 Aug 2014 13:59:27 +0530 (IST)

Dear Sir,

Customer contacted us by email on 14th August regarding Order Number 1574405 shipped under AWB Number 8944539564 which was released on 9th July and only pen was delivered on 15th July as shown on DHL website as partial delivery. Agent instead of escalating to DHL just gave a canned response that the shipment is in transit and it is a partial delivery and the second is in transit. 

HAd it been escalated then Claims could have been processed but now it is past due.

Now Customer has come under Ticket Number LTK1221601694125X saying the DHL has confirmed that it is lost.

Regards,

Ibrahim