Subject: Client Feedback-Test Chat Lumiserv
From: Pritish Nandi <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, "Anku Saini" <[email-masked]>, "Eric Henry . Lakra" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Rahul Kumar <[email-masked]>, "Ritesh Rana" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sajal Suwal" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Tue, 12 May 2015 21:51:47 +0530 (IST)

that was the client testing with Spencer and there were some problems on that chat one was the wrong answer being given because Spencer did not know the answer so he picked another response instead of telling the customer he didn't have that information. And the second was requesting information again that had already been given. So please could you feedback to the whole team these two very important points. 

1) Never be afraid to say that I don't currently have that information but I can get a colleague to call you that does. 

2) If a customer provides information already that is part of the key op questions you do not have to ask for it again. 

Regards, 
Pritish Nandi