Subject: Re: Feedback
From: Ibrahim Usmani <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Tue, 12 Aug 2014 22:11:58 +0530 (IST)

Dear Sir,

LTK1221601631862X - cx feedback on 9th August on the same ticket.
LTK1221601622339X duplicate to LTK1221601620655X

Regards,

Ibrahim
----- Original Message -----
From: "Ibrahim Usmani" <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Sent: Monday, August 11, 2014 10:07:14 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Feedback

Dear Sir,

LTK1221601644108X - Normal query on shipment released on weekend however agent asked for the tracking number and when cx said he did not have asked to contact the merchant.
LTK1221601586302X - While replying to cx copied to DHL UK

Regards,
Ibrahim
----- Original Message -----
From: "Ibrahim Usmani" <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Sent: Thursday, August 7, 2014 8:44:06 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Feedback

Dear Sir,

LTK1221601631286X - chat transfer just because cx asked for the agent.
LTK1221601621895X duplicate to LTK1221601621747X
LTK1221601627143X - Irrelevant escalation regarding change of member group to L3
LTK1221601629092X duplicate to  LTK1221601608288X

Regards,

Ibrahim
----- Original Message -----
From: "Ibrahim Usmani" <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Sent: Wednesday, August 6, 2014 8:43:28 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Feedback

Dear Sir,

LTK1221601622062X - Ticket left pending
LTK1221601617078X - Should have been escalated to IT and not Hub
LTK1221601613441X - Shipment in question already released by Cx
LTK1221601625776X and LTK1221601627155X - Not the first time but many previous chats when Sanjeev has transferred to concierge and claims chats directly to Sanjay instead of first explanation by himself
LTK1221601623294X - Cx had shipment history still agent escalated to L3 for country change

Regards,
Ibrahim

----- Original Message -----
From: "Ibrahim Usmani" <[email-masked]>
To: "Subir Chakma" <[email-masked]>
Sent: Tuesday, August 5, 2014 6:54:32 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Feedback - Back to BLX :(

Dear Sir

LTK1221601614447X - Cx name not taken from the account and addressed as Iamnoura and not as Noura which is actual cx name
LTK1221601500856X - Not sure why Cx was told to try payment by laptop when she was attempting the payment by phone
LTK1221601613538X - It is a clear cut PG item however why was it escalated to AE

Regards,

Ibrahim