Subject: who is responsible for these abandoned chats again?
From: Deeksha Dadu <[email-masked]>
To: Iftekhar Ahmed <[email-masked]>, Sanjay Dutt <[email-masked]>, sanjeev <[email-masked]>, gelna <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Sumit Gogia <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Wed, 30 Jul 2014 16:19:37 +0530 (IST)

WHY? 

If a chat is waiting, the agents on away status must come online immediately and accept a chat. 

Borderlinx	6:00 PM	2	0:00:55	Iftekhar,Sanjay,Sanjeev
Borderlinx	9:00 PM	2	0:00:33	Iftekhar,Sanjay,Sanjeev OR Gelna,Kaeiara,Sumit