Subject: LTK1221601555468X - Vivian
From: [email-masked]
To: Vivian Guo <[email-masked]>, Subir Chakma <[email-masked]>, akhil <[email-masked]>
Date: Sat, 19 Jul 2014 17:09:51 +0530 (IST)

The customer on the above ticket asked very specifically about importing dietary supplements and proteins. 

Your answer should have been "Generally there are no restrictions on importing dietary supplements and proteins into UAE. Some restrictions may apply on the quantity. If you know the specific item you want to import, I can ask our warehouse double check."

This way we didn't really had to ask what item, we could simply just say yes or no to the customer.

Please try not to create extra work for everyone.

Subir and Akhil - Can you make sure rest of the team is also in compliance.

Saurabh