Subject: GE- Roster 16th to 22nd June
From: Akhil P Walia <[email-masked]>
To: philippines <[email-masked]>, Devendra Madan <[email-masked]>, Harish Chauhan <[email-masked]>, Rahul Kumar Singh <[email-masked]>, Bidyut Borgohain <[email-masked]>, M ramananda <[email-masked]>, Nitin Gupta <[email-masked]>, Sona Kala Chakma <[email-masked]>, Jitendra Kumar Mahato <[email-masked]>, Binod Joshi <[email-masked]>, krishna tiwari <[email-masked]>, Ankur Gupta <[email-masked]>, Surajit Bhadra <[email-masked]>
Date: Sun, 15 Jun 2014 01:54:49 +0530 (IST)

Hi All 

Further to email below, please see agent assignment for GE. Phil should be used ONLY as backup when an agent in India has to go on break or has an off. 
Otherwise only agents from India should login on GE. See next week GE roster. 

Krishna and Rama should avoid logging-in unless very necessary. 

Name 	

Mon 	

Tue 	

Wed 	

Thur 	

Fri 	

Sat 	

Sun 	

SHIFT TIME 

16th June 	

17th June 	

18th June 	

19th June 	

20th June 	

21st June 	

22nd June 

Devendra (dedicated) 	

	

	

	

OFF 	

7am-4pm 

Harish 	

	

	

OFF 	

7am-4pm 

Phil 	

	

	

Primary login 	

Primary login 	

	

	

Afternoon 	

	

Rahul (dedicated) 	

	

	

OFF 	

1:30pm-10:30pm 

Bidyut 	

	

	

	

OFF 	

1pm-10pm 

Rama (bkup) 	

	

OFF 	

	

2pm-11pm 	

1pm-10pm 

Surajit 	

4pm-1am 	

	

OFF 	

1pm-10pm 

Ankur 	

	

	

OFF 	

7am-4pm 	

7am-4pm 	

1pm-10pm 

Phil 	

Primary log in whenever someone takes a break 	

	

Primary log in whenever someone takes a break 	

Primary login 	

Primary login 	

	

	

Night 	

	

Nitin (dedicated) 	

	

	

OFF 	

10pm-7am 	

9pm-6am 

Sona 	

OFF 	

	

	

10pm-7am 

Jitendra 	

	

	

	

OFF 	

10pm-7am 

Binod 	

	

	

6:30pm-3:30am 	

OFF 	

3pm-12am 	

10pm-7am 

Krishna (Bkup) 	

	

	

OFF 	

7am-4pm 	

10pm-7am 

Phil 	

Primary log in whenever someone takes a break 	

	

Primary log in after Binod leaves 	

Primary login 	

Primary login 	

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "philippines" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Harish Chauhan" <[email-masked]>, "Rahul Kumar Singh" <[email-masked]>, "Bidyut Borgohain" <[email-masked]>, "M ramananda" <[email-masked]>, "Nitin Gupta" <[email-masked]>, "Sona Kala Chakma" <[email-masked]>, "Jitendra Kumar Mahato" <[email-masked]>, "Binod Joshi" <[email-masked]>, "krishna tiwari" <[email-masked]> 
Sent: Saturday, June 14, 2014 6:02:31 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: GE CareCredit - imp 

Hello All, 

As you all know we now have to maintain 3 online logins on GE. 

Dedicated login- 4 chat limit 
Second and third login- 2 chat limit 

Please note that there is NO ACD on GE so everyone will see the chat in queue. 

Roster below is tentative and gives a plan on how 3 logins will be maintained on all days. 

Phil- I expect everyone to learn GE by Monday. We will need 1 seat backup from your end in morning and noon shift. 

The day when dedicated agent has an off then another person will use the LP ID of Jennifer and report to Ashish for daily productivity. 
Jennifer's LP ID has 4 chat limit. 

LP: 66068382 
U: Jennifer 
P: dedicated 

Dedicated ID must be logged-in from India. 

Regards, 
Akhil