Subject: GE CareCredit - imp
From: Akhil P Walia <[email-masked]>
To: philippines <[email-masked]>, Devendra Madan <[email-masked]>, Harish Chauhan <[email-masked]>, Rahul Kumar Singh <[email-masked]>, Bidyut Borgohain <[email-masked]>, M ramananda <[email-masked]>, Nitin Gupta <[email-masked]>, Sona Kala Chakma <[email-masked]>, Jitendra Kumar Mahato <[email-masked]>, Binod Joshi <[email-masked]>, krishna tiwari <[email-masked]>
Date: Sat, 14 Jun 2014 06:02:31 +0530 (IST)

Hello All, 

As you all know we now have to maintain 3 online logins on GE . 

Dedicated l ogin- 4 chat limit 
Second and third login- 2 chat limit 

Please note that there is NO ACD on GE so everyone will see the chat in queue. 

Roster below is tentative and gives a plan on how 3 logins will be maintained on all days. 

Phil- I expect everyone to learn GE by Monday. We will need 1 seat backup from your end in morning and noon shift. 

The day when dedicated agent has an off then another person will use the LP ID of Jennifer and report to Ashish for daily prod uctivity. 
Jennifer's LP ID has 4 chat limit. 

LP: 660683 82 
U: Jennifer 
P: dedicated 

Dedicated ID must be logged-in from India. 

Regards, 
Akhil 

	

Name 	

Mon 	

Tue 	

Wed 	

Thur 	

Fri 	

Sat 	

Sun 	

SHIFT TIME 

16th June 	

17th June 	

18th June 	

19th June 	

20th June 	

21st June 	

22nd June 

Devendra (dedicated) 	

	

	

	

OFF 	

7am-4pm 

Harish 	

	

	

OFF 	

7am-4pm 

Phil 	

1 	

1 

1 	

1 	

1 	

2 

1 

					

Afternoon 				

Rahul (dedicated) 	

	

	

OFF 	

1:30pm-10:30pm 

Bidyut 	

	

	

	

OFF 	

1pm-10pm 

Rama (bkup) 	

	

OFF 	

	

2pm-11pm 	

1pm-10pm 

Phil 	

1 	

1 	

1 

1 

1 	

1 - 2 

1 - 2 	

					

Night 				

Nitin (dedicated) 	

	

	

OFF 	

10pm-7am 	

9pm-6am 

Sona 	

OFF 	

	

	

10pm-7am 

Jitendra 	

	

	

	

OFF 	

10pm-7am 

Binod 	

	

	

6:30pm-3:30am 	

OFF 	

3pm-12am 	

10pm-7am 

Krishna (Bkup) 	

	

	

OFF 	

7am-4pm 	

10pm-7am 

Phi 	

	

	

1 	

1