Subject: IBD C-SAT & Productivity Reports for 26 May'14
From: Ramananda Moirangthem <[email-masked]>
To: "Sona Kala. Chakma" <[email-masked]>, Praveen Kumar <[email-masked]>, Ankur Goel <[email-masked]>, Bidyut Kumar <[email-masked]>, Pawan Nikumbh <[email-masked]>, Harish Chauhan <[email-masked]>, Jitendra Mahto <[email-masked]>, "Amar K. Chaudhary" <[email-masked]>, Binod Joshi <[email-masked]>, Surajit Bhadra <[email-masked]>
Cc: "Md. Neyaz Ahmed" <[email-masked]>, Devendra Madan <[email-masked]>, Subir Bikas Chakma <[email-masked]>
Date: Tue, 27 May 2014 14:34:51 +0530 (IST)

Hello Guys, 

Please find the attached IBD C- SAT & Productivity Reports for 26 May '14 

	Agent 	Taken (Chat) 	Total 	Avg Wait Time 	Max wait time 	Avg. Chat Length 	Avg.Response Time 	Login Time 	Engage Time 	Time Online 	Yes 	No 	C-Sat 
	Jitendra 	34 	34 	0:00:02 	0:00:05 	0:07:17 	0:00:10 	8:45:38 	3:36:28 	8:01:53 	11 	2 	85% 
	Amar 	27 	27 	0:00:02 	0:00:06 	0:07:15 	0:00:18 	8:26:45 	3:01:19 	7:21:29 	6 	2 	75% 
	Ramanand 	

	

	9:14:40 	0:00:00 	0:21:14 	

	Harish 	19 	19 	0:00:02 	0:00:06 	0:10:59 	0:00:21 	8:58:01 	2:47:32 	7:42:34 	5 	2 	71% 
	Binod 	42 	42 	0:00:02 	0:00:16 	0:07:39 	0:00:23 	9:07:47 	4:02:16 	8:11:30 	11 	3 	79% 
	Jennifer [Devendra] 	17 	17 	0:00:03 	0:00:07 	0:07:25 	0:00:19 	3:52:50 	1:50:01 	3:51:11 	4 	1 	80% 
	Bidyut 	18 	18 	0:00:02 	0:00:07 	0:07:37 	0:00:17 	9:16:54 	2:06:55 	8:05:26 	5 	0 	100% 
	Surajit 	14 	14 	0:00:02 	0:00:05 	0:09:54 	0:00:24 	8:52:33 	2:18:41 	7:34:28 	3 	1 	75% 
	Sona 	21 	21 	0:00:03 	0:00:11 	0:10:59 	0:00:22 	9:26:36 	3:23:20 	8:06:12 	6 	0 	100% 
	Neyaz 	

	

	9:00:19 	0:00:00 	0:00:00 	

	Praveen Kumar 	6 	6 	0:00:02 	0:00:05 	0:14:38 	0:00:24 	7:24:53 	1:27:52 	2:27:45 	3 	0 	100% 
	Ankur Goel 	11 	11 	0:00:02 	0:00:05 	0:10:15 	0:00:30 	9:01:03 	1:52:48 	6:15:13 	2 	2 	50% 
	Total 	209 	209 	0:00:02 	0:00:07 	0:09:24 	0:00:21 	101:27:59 	26:27:12 	67:58:55 	56 	13 	81% 

Thanks and Regards, 
MRSingh